A live agent is your best option to turn a frustrated customer into a satisfied one and that’s where Agility comes in.  If you have a consumer facing product, you need to provide a seamless support program, where your customers can reach a live support agent through any channel they choose.  While self-help options are all the rage, the brands with the best reputations for product support are the ones that allow you to easily access a live agent to help solve the problem.